FAQ

What types of products do you offer?

We specialise in premium outdoor and garden products including Artificial Grass, Artificial Plants, Composite Decking, Garden Sheds, Fencing, Paving, and a wide range of garden tools and accessories. Our collection is designed to help you create your perfect outdoor space.

Are your artificial plants and grass weather-resistant?

Yes, our artificial plants and grass are specially designed to withstand various weather conditions while maintaining their vibrant appearance. They’re perfect for creating low-maintenance, beautiful outdoor areas that look great year-round.

Do you offer sustainable gardening products?

Absolutely! We’re committed to offering environmentally friendly options including compost bins, bark chippings, and quality compost to help you garden more sustainably.

How can I place an order?

Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your order.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Where do you deliver?

We ship globally to bring premium outdoor solutions to homeowners and garden enthusiasts worldwide. Please note we currently cannot deliver to Asia and a few remote areas.

What are your delivery options and timeframes?

We offer two reliable shipping methods:
– Standard Shipping (£12.95): Delivered within 10-15 days after dispatch via DHL or FedEx
– Free Shipping: For orders over £50, delivered within 15-25 days after dispatch via EMS

How long does order processing take?

We process orders within 1-2 business days. Our team carefully prepares each item to ensure it meets our quality standards before shipment.

Can I track my order?

Yes, we provide tracking information for all orders so you can follow your delivery every step of the way.

What is your returns policy?

We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you may initiate a return within 15 days of receipt for a refund or exchange.

How do I return a product?

Please contact our support team at [email protected] to initiate a return. We’ll guide you through the process and provide return instructions.

Are there any products that cannot be returned?

For health and safety reasons, certain items like opened compost bags or used tools may not be eligible for return. Please contact us for specific guidance on your item.

Are your products durable and long-lasting?

Yes, we carefully select all our products for their durability, functionality, and style. From robust chainsaws to elegant artificial plants, we ensure everything meets our high quality standards.

Do you offer eco-friendly products?

We’re committed to sustainability and offer many eco-conscious options including compost bins, natural bark chippings, and products designed for long-term use to reduce waste.