At Garantia Sales Store, we take pride in offering high-quality outdoor living products that transform your garden into a personal oasis. We stand behind the quality of our products, from our durable artificial grass to our reliable garden sheds. However, we understand that sometimes a product may not meet your expectations. That’s why we’ve created a straightforward returns and exchanges process to ensure your complete satisfaction.
Our Returns Promise
We offer a 15-day return policy from the date you receive your item. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition, unused, and in its original packaging.
- Compost, Soil & Bark Chippings (opened products)
- Compost Bins & Waste Bags (if used)
Return & Exchange Process
Step 1: Request Authorization
Before returning any item, please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
Step 2: Complete the Return Form
Once authorized, we will email you a Return Merchandise Authorization (RMA) number and a returns form. Please include this form with your returned items.
Step 3: Package Your Return
Securely package the item in its original packaging, including all accessories and documentation. Include the completed returns form inside the package.
Step 4: Ship Your Return
Ship your return to the following address. We recommend using a tracked shipping service as you are responsible for the return shipping costs.
Garantia Sales Store Returns75 Wharf St S
Leicester, GB LE6Y 8JE
United Kingdom
Please ensure you include the RMA number on the outside of the package.
Refund Information
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
| Payment Method | Refund Timeframe |
|---|---|
| Visa, MasterCard, JCB | 5-10 business days after processing (depending on your bank) |
| PayPal | 3-5 business days after processing |
Please note that original shipping costs are non-refundable, unless the return is due to our error or a defective product.
Exchange Process
If you wish to exchange an item for a different size, color, or product, please follow the return process above. Once we receive your return, we will ship the replacement item to you. Standard shipping charges will apply for the new item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and cover the return shipping costs.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Garantia Sales Store Team,
I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]
Preferred Solution: [Refund / Exchange for (specify product/variant)]
Please provide further instructions and the RMA number to proceed.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Questions?
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help ensure your complete satisfaction with our products, just as we’ve been doing for customers worldwide (excluding Asia and some remote areas).
Thank you for choosing Garantia Sales Store for your outdoor living needs.